The million $ question. The IT support market is saturated and its tough. We have been able to survive and grow we think because of our culture and attitude towards our customers. When you call Panda IT for support, theres no red tape, no ticketing system and no faceless technicians. When you have a problem its dealt with there and then and you will be speaking with the person who is fixing it for you. Instant support and complete transparent access to the people actually doing the work.
Yes! Remote support is part of all our support contracts, and it doesn't cost any extra. We will always offer remote support first as it means we can help you stright away. If we can't fix your issue over remote support then we will come on site.
It really depends what service you are talking about and what you want from the service. IT support can be set up straight away, so we can help you the very same day. Web hosting or dedicated servers can take a day to set up, ready for you to use.
Panda IT Solutions has grown to offer 4 main services. Business IT support is our core service and our bread and butter, we have been doing it for many years. We also provide Telecoms\Broadband\VoiP, Web Design & Web Hosting. We choose these addtional services because they compliment our core service.